Refund & Return Policy

Overview

At Nestor Olive Oil, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of purchase. If more than 7 days have passed, we are unable to offer a full refund or exchange.

To be eligible for a return:
✔ The item must be unused and in the same condition as received.
✔ It must be in its original packaging.
✔ A receipt or proof of purchase is required.

Non-Returnable Items

Certain items cannot be returned, including:
✘ Perishable goods, such as food and consumables.

Please do not send your purchase back to the manufacturer.

Refunds

Once we receive and inspect your return, we will send you an email confirmation. You will be notified whether your refund has been approved or denied.

✔ If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified period.

Late or Missing Refunds

If you have not received your refund:
1️⃣ Check your bank account.
2️⃣ Contact your credit card company—processing times may vary.
3️⃣ Contact your bank, as there may be additional processing delays.

If you have followed these steps and still have not received your refund, please contact us at info@nestoroliveoil.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item:
✔ Email us at info@nestoroliveoil.com.
✔ Send your item to: Veestraat 2a, Herten, Netherlands.

Shipping Returns

To return your product, mail it to:
📍 Veestraat 2a, Herten, Netherlands

🚚 Return Shipping Costs
✔ Customers are responsible for return shipping costs.
✔ Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

🚀 Shipping Timeframes
✔ Delivery time for exchanged products may vary based on location.

📦 For High-Value Returns
✔ Consider using a trackable shipping service or purchasing shipping insurance.
✔ We do not guarantee receipt of your returned item.

Need Assistance?

For any questions or concerns regarding refunds and returns, please contact us at:
📩 Email: info@nestoroliveoil.com